Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or place an order for koi feed products.

1. Who We Are

We are an independent koi feed supplier based in the UK. This Privacy Policy applies to all products and services we offer through our website.

2. Information We Collect

We may collect the following information when you interact with our website: Name,Email address, phone number (optional)Billing and delivery address, Order details, Payment status (no card details are stored)Any messages you send through our contact formWe also collect basic website analytics such as page views and device type.

3. How We Use Your Information

We use your information to process and deliver your orders, Contact you about your order if needed, Provide customer support, improve our website and services ,Comply with legal obligations (e.g., accounting)We do not sell, rent, or share your personal information with third parties for marketing.

4. Payment Information

We do not store or have access to your full card details.
Payments are handled securely by third‑party providers (e.g., Stripe or PayPal) once activated.These providers process your payment information under their own privacy policies.

5. Cookies & Website Tracking

Our website may use cookies to keep your cart active, improve website performance ,Analyse visitor behaviour, You can disable cookies in your browser settings at any time.

6. How We Protect Your Data

We take reasonable steps to keep your information secure, including, Encrypted website connection (HTTPS) Secure payment gateways, Restricted access to customer data, Regular system updates.

7. How Long We Keep Your Data

We keep order information for accounting and legal purposes.
Other data (messages, enquiries) is kept only as long as needed to provide support.

8. Your Rights Under UK data protection law, you have the right to request a copy of your data, Ask us to correct inaccurate information, Ask us to delete your data (unless legally required to keep it)Object to certain types of processing, Withdraw consent for marketing. To exercise any of these rights, contact us using the details below.

9. Contact Us

If you have any questions about this Privacy Policy or your data, you can contact us at bluetoonaqt@gmail.com

10. Changes to This PolicyWe may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.